This project analyzes the various ways Canadian citizens of different ethnicities try to resolve their consumer problems. Specifically; we look at whether respondents from some ethnic backgrounds are more likely than others to access the formal legal system as a means to resolve one or more consumer problems. We also try to link this to respondent’s conceptions of the legal system, both in general and with regard to its value in resolving these issues.
Jacobs, Lesley; Kryszajtys, David; and McManus, Mathew, "Paths to Justice and the Resolution of Consumer Problems: Findings from the 2014 Everyday Legal Problems and the Costs of Civil Justice in Canada National Survey" (2016). Canadian Forum on Civil Justice. 47.